Why I Question Comcast

Today I saw a promotion for ‘current customers’ to get comcast highspeed internet for $19.99. I contacted comcast and was rudely told I was wrong. “The deal is for current customers who only have television service”, I was told. However, upon reading the terms there was no mention of this requirement. I contacted comcast again and was told I was wrong once more. I feel like once comcast pulls you into their service; they no longer care about you. As a consumer, you are never far away from cheap internet and/or cable deals in the newspaper or on the web but none help out the current customer.

There is one way to get your bill lowered: call and cancel your services. Most likely, the rep will offer you a decent deal to convince you to stay. However, sometimes the rep doesn’t give a hoot and just goes ahead and cancels you service. You can call the next day and cancel the cancelation but it’s a hassle. Come on comcast, give your current customers a break.

I have herd of success of contacting comcast through their comcast cares department. I have had some preliminary talks with frank from comcast cares through twitter. (By the way you can follow me on twitter at http://twitter.com/blue42richman) You can also email this department at we_can_help@cable.comcast.com and try to get some better support. When/if I email comcast through the ‘we care’ department I will post my results. If you have had results, please tell me about it.

In most areas comcast has a monopoly on the media market and it’s nearly impossible to stray from comcast. Personally, I have verizon fios available in my area but I can’t switch at the moment. My family has been brainwashed into thinking the service and price will be the same with verizon. Plus, my parents both use comcast email addresses which impedes switching. But enough about that. Comcast needs to be competitive especially in my area because, in my opinion, verizon is offering a better service at a better price with better customer service. If comcast continues to not care about there customers I predict we will see an influx in new service with verzion, satellite services and other local cable companies. Honestly, this can’t too soon.